FAQs (Frequently Asked Questions)
The following are our most frequently asked questions. For further assistance, please contact us directly 1-800-262-6457
Why Rentzon.com?
It is a fact that, the average moving price costs as follows:
• One bedroom about $220.00
• Two bedroom about $300.00
• Three bedroom about $400.00
Rentzon.com suggests that each customer perform an independent analysis to compare us with others competitors. We know what kind of experience you had in the past while moving from apartment to an apartment. But Rentzon.com a complete relocation service offers you the following:
• No fuel charge.
• No mileage fee.
• Up to 100 boxes for one, two, three bedrooms & boxes are limited to 75 lbs* max per box.
• We don't limit the number of hours to complete the moving process.
• We don't charge any stairs less than 4th floor.
• We provide free quilted pads ( for wrapping furniture's & other sensitive materials)
• All items are insured.
• Our movers have 20+ year of moving experience.
How do I qualify for Moving service?
• You must have used our search engine or Rentzon.com agents to learn about the property you are interested.
• You must lease at the property referred to you by an agent or a property found on Rentzon.com. Before visiting the apartment community, you must notify your agent by calling 1-800-262-6457 or by clicking Visit Apt at the website www.rentzon.com.
• You must write Rentzon.com as the referring agent on the apartment community's guest card, lease application, and contract form.
• Notify us as soon as you signed the lease in order to schedule / book your moving through online rentzon.com or by calling 1-800-262-6457.
How can I contact an agent for help with finding an apartment?
You can call us at any time at 1-800-262-6457 or an agent will contact you soon after your register at rentzon.com to assist you on your apartment search.
Does the moving process arranged by Rentzon.com affect the apartment community rental rates or promotion?
No. Our Moving service is independent from any rental rates & promotion promoted by the apartment community.
How do I schedule my Move once I accepted by the apartment community?
By calling 1-800-262-6457 or by requesting online
www.rentzon.com/bookmoving. The moving coordinator will contact you shortly to verifying your information and to schedule your move.
Can you move me from one city to another city?
As long as you are moving within the Metro area, where your move is covered. Please check the map of your covered metro area.
Austin Metro area,
Dallas fort worth Metro area,
Houston Metro area &
San Antonio Metro area.
Can you Move me while I am moving within the same apartment?
No. You must move to a different apartment community, different property management company, you must sign a lease term at least six months and you must learn about the property through rentzon.com (website) or by working with one of rentzon.com agents.
When do I need to book / schedule my move?
You must book your moving online through rentzon.com or by calling 1-800-262-6457 at lease 24 hours before your moving date. Rentzon.com strongly advice you to book your moving service as early as possible, so that to maintain your preferences.
How many times can I use Rentzon.com?
We do not impose any limitations on frequency of use of our service.
In case of my roommate and I are getting the same apartment, do we both qualify for the moving?
No, we issue only one moving. But, contact the moving coordinator, depending on the proximity of the other location we might be able to move you for an extra charge.
Can I get a move if an apartment isn't listed on Rentzon.com search engine?
No, we only provide a moving for properties selected from our on-line database or an apartment provided to you by one of our agents. Rentzon.com strongly advices you to call 1-800-262-6457 before you made an initial contact & visiting any property.
Will you move all items in my apartment?
We encourage you to check in detail what we move on
www.rentzon.com/movingfaq, basically we cover more metro area, more boxes & more mileage more than any of our competitors.
Do the movers and Rentzon.com work everyday?
We are available to you 24 hours each day, seven days each week, except on general holidays.
Does Rentzon.com have duplexes, condos or townhouses listed?
Our "refined search" feature will enable you to obtain information on various types of properties.
Are we expected to pay the same rent as listed on Rentzon.com?
The property managers reserve the right to change their rental rates at any time, therefore the rent listed on Rentzon.com may not reflect the exact current rent as indicated.
Rentzon.com reserves the right to change or modify the terms & conditions, privacy policies, and other materials without notice.
Can you move me from a house or a storage unit?
It depends and you need to contact the moving coordinator for further explanation.
Do you provide packing boxes?
We do not provide any packing boxes.
If I have items that aren't covered by the Movers, how do you want me to handle?
Contact the moving coordinator by calling 1-800-262-6457, the coordinator will explain what kind of payment and the rate they are going to charge you.
If I prefer to handle the moving by my self, what do I get from Rentzon.com?
Contact rentzon.com by calling the 1-800-262-6457. We offer great incentives for those who choose not to take the move.
Rentzon.com reserves the right to change or modify the terms & conditions, privacy policies, and other materials without notice.
